Project Coordinator, Axiom (44578)

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 

The estimated base salary range for this role is 47,000 to 57,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
​

Summary

Reporting to the Manager Customer & Sales Operations, the Axiom Customer Focus Representative role will provide effective and timely sales support and customer services dedicated to our AXIOM product line. Customer services include consultation and resolution services that encompass a project from start to finish.

What’s in it for you!

• Forge powerful connections across the business, broadening your network and amplifying your influence.
• Dive into the dynamic world of our venture business (WAVE) and explore exciting acquisitions.
• Play a pivotal role in high-profile projects for renowned brands like Microsoft, Google, and major airports.

What You’ll Be Doing

• Reviews incoming orders checking for accuracy and completeness, ensuring they have corresponding quotations and valid pricing.
• Processes orders; manually creating material IDs and sales orders using the SAP system.
• Processes Quote-to-Order using the Salesforce system to process orders from quotes.
• Responds/ answers and handles Field Sales inquiries
• Understands customer needs and maintains positive interactions throughout the order lifecycle.
• Identifies issues and offers solutions to resolve problems.
• Responsible for entering customer orders, creating and clearing shipments and deliveries for Axiom/Grid.
• Includes reading/interpreting CAD drawing packages, Bills of Materials and customer PO’s for overall accuracy.
• Provides support as needed on sample submittals, with a high level of focus for custom projects.
• Responsible for pricing extensions, pricing exceptions and job pricing – this includes new and updates required for price increases.
• Collaborate with planner/plant personnel for effective order management. This includes internal and external order, mock up and sample requests.
• Collaborate with CAD team members to ensure accuracy of associated project documentation for accurate order entry and pricing.
• Collaborate to manage group and individual email folders while appropriately managing priority requests.
• Facilitates Ceiling, Grid and Wall claims, including research required for claims resolution. If necessary, appropriate escalation to management for approval
• Appropriately escalating customer concerns to quickly rule out root causes, and implement corrective action.
• Obtains information for problem resolution related to transportation, logistics and planning, to satisfy our customers.
• Each Axiom Customer Focus Representative is responsible for customers and Field Sales that have been assigned. Additionally, representatives are responsible to provide back up.
• Exercises strong listening skills and problem-solving skills relative to customer inquiries
• Demonstrates ability to learn, understand, and transfer knowledge
• Responds, answers, and handles customer inquiries via 877 number
• Develops effective written responses
• Understands individual and team metrics
• Meets or exceeds call quality metrics
• Learn and follows Departmental Practices, Policies and Procedures
• Learn SAP and Navision systems and understand how to find and utilize information within systems
• Follows through on customer issues until there is complete resolution and customer satisfaction
• Utilize correct internal department resources to solve customer issues.

What Will Make You Successful

• Strong attention to detail
• Ability to multitask effectively
• Creative problem-solving mindset
• Adaptable and flexible

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess proficiency in operating a PC with basic knowledge of Microsoft Outlook, Excel, Word, and PowerPoint. CES/SAP/Navision/Salesforce experience is helpful
• Demonstrates strong organizational skills with strong propensity to multi-task
• Demonstrates superior verbal and written communication/ customer service skills and a commitment to consistently exceed the customer's expectations

Education and/or Experience

• High School Diploma or equivalent.
• 2-3 years Customer Service experience
• Custom product order management.

What Makes You Stand Out

• SAP, Salesforce, or Navision experience
• Previous Coordination expierence

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones.  Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

armstrongceilings.com

Sustainability at Armstrong World Industries (AWI)

AWI Press Room

Perks of Armstrong World Industries:

• Guidance and leadership from industry leaders
• Professional development opportunities and career pathways
• Employee Resource Groups
• Armstrong Employee Match for Charities of your choosing
• Excellent 401K & Health Benefit Options
• Adoption Assistance Program

Come and build your future with a growing business, travel to exciting locations, develop into a more valuable finance professional; Apply today!

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1.3B in revenue, AWI has about 3,600 employees and a manufacturing network of twenty-one facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!