Project Coordinator

• Navigates existing information in systems and asks questions to fully understand customer’s needs.
• Establishes timeline and directs delivery of all bid information for lighting and electrical materials. 
• Captures key data to meet customer expectations and partners across the business to support the forecasted material needs.
• Effectively coordinates project and material needs with, customer, vendors, suppliers, manufacturers, contractors, utility providers, courier, internal stakeholders, and external stakeholders to deliver objectives on time exceeding customer service level agreement (SLA).
• Develop understanding of business processes – office and operational to proactively navigate any challenges.
• Communicates effectively with customers and internal teams in a positive, productive, and timely manner.
• Develop material and customer support knowledge and skills through internal and external trainings. 
• Actively manage queue of customer needs from material logistics to warranties and day to day materials with regular customer communication, adjusting timelines, and engaging outside sales team and / or manager as needed.
• Interfaces with multiple client-specific web portals to access and enter data. 
• Ensures financials including material pricing and additional fees are accurate according to customer agreement, upholding confidentiality, and handling with care.
• Responds promptly to customers, providing solutions in a timely manner.
• Files material claims as needed to support material warranties.
• Compiles material collateral to be shared with customer.
• Develop knowledge of takeoffs, assessing material and quantity needs.
• Participates in client and vendor meetings as needed.
• Enters quotes and orders, as needed – following outlined processes.
• Completes other account needs, as assigned.
• Exhibits trust internally and externally, ensuring confidentiality is upheld. 
• Maintains ethical, cooperative customer relationships consistent with company image, mission, vision, and values.

Factors

Minimum

Preferred

Education:

High school diploma or equivalent 

Bachelor’s degree preferred. 

Experience:

• Experience working in a team environment on multi-faceted projects.

• Experience in distribution, large retail, or service organization.
• Experience in lighting and / or electrical distribution equipment.

Core Competencies:

• Excellent communication skills – written and verbal.
• Detail-oriented, organized, and able to prioritize multiple tasks while meeting deadlines.
• Proactive problem solver.
• Ability to meet tight deadlines and handle pressure.
• Analytical thinker, always willing to ask questions.
• Desire to provide superior customer experience.
• Tech-savvy with the ability to quickly learn new technologies.
• Active listener.

Technical Skills:

• Proficient in Microsoft Office suite, especially Excel.
• Data entry and navigation.

• CRM experience.
• Epicor Solar Eclipse experience.
• Smart Sheet experience.
• E-takeoff experience.