Project Coordinator

Metro Fire Equipment Inc. has been in business since 1972. We are a full-service fire protection company that offers statewide service in Arizona, California, New Mexico, Nevada and Texas. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service. 

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Great culture and room for growth.

The Project Coordinator is a key support role within Metro Fire, responsible for assisting the Region Manager and ensuring smooth daily operations. This position requires a dynamic and organized professional who can manage a variety of tasks, including inside sales, customer service, scheduling, and logistics management. The ideal candidate is detail-oriented, proactive, and able to handle multiple priorities in a fast-paced environment. Strong communication skills, initiative, and the ability to work both independently and as part of a team are essential.

Responsibilities 

• Handle inside sales inquiries, follow up on leads, and input customer data into our system (Profit Zoom).
• Provide excellent customer service, answer questions, and process inquiries efficiently.
• Create and manage quotes, secure necessary approvals from fire departments, and process payments.
• Schedule technicians for installations and deliveries while coordinating product shipments.
• Maintain and organize stockrooms, track inventory, and order necessary supplies.
• Attend conventions or meetings with the Regional Manager to support business growth.
• Ensure work is billed out promptly and assist with auditing and billing processes as needed.
• Oversee and manage logistics, including equipment availability and technician scheduling.
• Answer emergency and non-emergency calls, document information, and coordinate responses.
• Maintain and update customer account information, ensuring accuracy and efficiency.
• Build and maintain strong relationships with key personnel and customers.
• Investigate and resolve customer concerns, following up as necessary.
• Oversee administrative operations, providing training and mentorship for new hires.
• Assist the Region Manager with managing the office and warehouse. 
• Operate and manage a multi-line telephone system and support other administrative projects.

• High school diploma or GED required.
• At least 3 years of relevant work experience.
• Sales experience
• Proficiency in Microsoft Office Suite and ability to work on dual monitors.
• Strong multitasking skills and ability to work under pressure.
• Excellent verbal and written communication abilities.
• High attention to detail and accuracy in data entry and task completion.
• Ability to work independently and take initiative.
• Desire to work effectively as part of a team.
• Must be available Monday – Friday between 6:30 AM – 5:30 PM.
• Ability to multitask and prioritize work efficiently in a fast-paced environment.
• Strong problem-solving skills and ability to handle stressful situations with professionalism.
• Self-motivated and able to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Strong attention to detail and high precision in work tasks 
• Proficiency in data entry and ability to type at least 40 words per minute.
• Team-oriented with a commitment to collaboration and continuous improvement.

Preferred

• Knowledge of fire systems and tools.
• Experience in administrative roles, dispatching, and scheduling technicians.
• Experience managing national accounts and sales.
• Familiarity and ability to learn new software.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Paid Holidays
• 401(k) matching