Sales Project Coordinator

• Manage client communications via phone and email, addressing inquiries and providing timely updates on orders and services.
• Schedule and coordinate client meetings
  • prepare necessary materials and follow up on action items.
• Maintain accurate records of client interactions and transactions in the CRM system.
• Respond promptly to client inquiries with clear, detailed, and accurate information.
• Ensure a high level of professionalism and courtesy in all client interactions.
• Contribute ideas for proactive problem-solving to enhance client satisfaction.
• All pre-sale functions including:
  • Process and edit sales orders for Account Managers, ensuring accuracy and completeness.
  • Generate and manage purchase orders.
  • Follow up on order status with mills and communicate updates to Account Managers and clients.
  • Manage sample logistics, including shipping, transfers, memos, and reserves.
  • Coordinate installations, deliveries, measures, and service calls.
  • Support new business development by assisting with client attraction and business expansion efforts.
• Assist AMs with post sales functions:
  • Support the conversion of orders and ensure accurate processing.
  • Assist with invoicing and billing, ensuring accuracy and timely processing.
• Enter and update data in company systems with a high level of accuracy and attention to detail.
• Collaborate with team members to provide support and coverage as needed, ensuring smooth operations and client satisfaction.
• Perform other assigned tasks and duties as assigned

• Must exemplify STARK Core Values
• Associate's or bachelor's degree preferred
• Must be familiar with Microsoft Office and Outlook with data entry capabilities.
• Must be extremely detail-oriented and work well under pressure in fast-paced environments.
• A minimum of one year of professional experience is preferred.

 

 

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.

 

To live our mission of helping create beautiful spaces, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

 

Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.