General Summary:
The role of Project Coordinator requires a combination of technical and interpersonal skills. The successful candidate will be responsible for the planning and execution of projects, ensuring they align with company goals and strategies.
They will work with cross-functional teams, create project schedules, and resource predictions, and maintain relationships with business leaders. The ideal candidate will have 2+ years’ experience in the IT Industry.
Project Coordinator Attributes and Characteristics:
An ideal Project Coordinator should have the ability to motivate cross-functional teams, possess strong negotiation skills, be highly organized, and able to operate in a fast-paced environment. They should also have a growth mindset, be comfortable with Connectwise PSA (or other PSA), and have a technical aptitude.
Position Responsibilities:
The Project Coordinator’s responsibilities include coordination of client professional services projects, client managed services onboarding, internal company development projects, and any other internal and cross-functional effort.
- Primary point of contact to the client, responsible for keeping them up to date throughout the project
- Lead project planning and implementation
- Define project scope, goals, tasks, and resource requirements
- Create and manage project schedules
- Assemble and coordinate project teams
- Manage project budget and resources
- Track project progress and deliverables
- Provide direction and support to project teams
- Regularly review project plans and schedules
- Communicate project expectations and contribute to project plans (internal and client facing)
- Resolve project issues and implement change orders
- Report project progress and present solutions to problems (internal and client facing)
- Regularly participate in project team meetings
- Prepare spend and forecast during project lifecycle
- Assist with Organizational Change Management activities
- Travel as needed and perform other duties as assigned
Knowledge, Skills, and Abilities:
- Project Management methodologies (Waterfall, etc.) and tools (MS Project, Asana, Jira, etc.)
- Strong leadership and interpersonal skills to lead cross-functional teams and build relationships with clients and stakeholders
- Excellent organizational and time management skills, with the ability to manage multiple projects and prioritize tasks effectively
- Knowledge of budgeting and financial management, with the ability to develop and manage project budgets
- Experience creating or being involved in the Scope of Work process
- Strong problem-solving skills, with the ability to identify and mitigate project risks
- Excellent verbal and written communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders
- Knowledge of and experience with change management methodologies
- Familiarity with security and data privacy regulations and standards
- Ability to analyze project data and create reports for stakeholders
- Experience with resource allocation and vendor management
Credentials and Experience:
- Bachelor's degree (or equivalent work experience) in a related field such as Project Management, Business Administration, Information Technology, or Engineering
- Minimum of 2 years of experience in project management, with experience in MSP or IT industry preferred
Specific Duties:
- Maintain project documentation from scoping through closing
- Schedule and facilitate project meetings
- Coordinate communication and handoffs between Professional and Managed Service Teams