Project Coordinator

SEATTLE, WASHINGTON - HYBRID

Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.

POSITION SUMMARY

The Project Coordinator will work directly with Team Leaders, Project Managers, Technical Staff, and Clients to ensure the smooth scheduling and delivery tracking of all client-facing projects throughout our organization. As this is a fast-paced, detail-oriented position, you must be comfortable working with people at all technical skill levels, and on tight deadlines. The Project Coordinator is our client’s main point of contact for project engagements and will spend the majority of their time dedicated to managing timelines, expectations and resources. As a Project Coordinator, your input will influence the design and workflow of our Project Management Process. If you enjoy communication, problem-solving, time-management, and budgeting, the Project Coordinator job is perfect for you.

WHAT DOES OUR PROJECT COORDINATOR DO?

• Project Coordinators work alongside Project Managers and other stakeholders to arrange the logistics of a client-facing project. They will work with team members to create a project timeline, set goals, ensure that our Project Management Software (ConnectWise Manage) is appropriately updated and ensure that customer expectations are met on time and on budget.
• Facilitate the project plan; defining project scope, objectives, risks, assumptions, roles and responsibilities, work breakdown structure, milestones and deliverables.
• Organize, attend, and participate in stakeholder meetings.
• Document and follow up on important actions and decisions from meetings and preparing necessary presentation materials for meetings.
• Communicate regularly with the client to ensure a common understanding of project status and address issues promptly and adequately.
• Work with Team Leads and Project Managers to complete project deadlines.
• Identify areas for improvement and make constructive suggestions for change.
• Ensure that projects adhere to frameworks (where applicable), and all documentation is maintained appropriately for each project.
• Create and maintain a project management calendar for fulfilling the goals and objectives of each project.
• Develop an understanding of project scopes and particulars (i.e., timeframes, financials, etc.) for projects on our project catalog.
• Work with other team members to define and refine formal escalation and review processes for our entire project lifecycle.
• Create projects in our Project Management Software, including setting up project phases and tickets and creating/refining project templates for our project catalog.
• Close all projects once they are complete. Verify that all project objectives are complete and that the project finance settings are correct.

WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?

• High school diploma or equivalent.
• 2+ years of relevant experience, which may include Project Coordination, Project Management, or Project Administration.
• Exceptional verbal, written, and presentation skills.

WHAT DO I NEED TO BE A SUCCESSFUL PROJECT COORDINATOR?

• Self-starter, self-motivated, and a positive attitude. You have the ability to handle aggressive timelines and shifting critical priorities.
• Highly organized, detail-oriented, and adaptable.
• Patience, empathy, confidence, and customer service skills. You will be working with a myriad of businesses, technologies, applications, and personalities.
• Ability to work effectively within a team as well as independently, ensuring assigned tasks are completed in a timely manner.
• Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, business management, time management, and developmental skills.
• Talented interpersonal abilities to build rapport with customers and teammates alike.
• Strong sense of initiative and ownership over work.
• Exceptional follow-through skills.
• Experience using Microsoft Office products such as Outlook, Word, Excel, and PowerPoint.
• Basic understanding of project management methodology, including setting and reviewing milestones and understanding project lifecycle workflow.
• Ability to read and disseminate a Project Scope Document and can convert the relevant information into Project Phases and Milestones.
• A conceptual understanding of Business Finance as it relates to Project Budgeting.

WHAT QUALIFICATIONS WOULD REALLY HELP SET ME APART FROM OTHER APPLICANTS?

• Project Management Professional (PMP) certification.
• ITIL certification.
• Associate’s degree or higher.
• Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.
• Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
• Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings.
• Flexibility in your schedule to handle the occasional non-business hours tasks.
• An awareness of all our key IT services

WHAT IS THE WORK ENVIRONMENT LIKE?

• Normal office working conditions. Work requires regular sitting/standing at a desk, working with a computer. This position requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing; it may require
• occasionally carrying or lifting equipment (10-50 pounds) if working on-site.
• Position may require hours that exceed normal working hours per day during peak periods; on-call hours may include nights or weekends.
• Position requires contact with others - in meetings, by phone or by email. Interactions focus on data collection, problem solving, needs analysis and technical work. Interactions are initiated in person or electronically.

WHY SHOULD YOU WORK HERE? 

• Group benefits plans, including medical, dental, vision, life insurance, and 401k
• We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement so we can help you grow.
• We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
• Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well). 

PERFECT FIT…

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities.